Frequently Asked Questions

Why buy from 360 Furniture At Work?
It’s not easy to find luxurious furniture at a price that doesn’t break the bank. Because of our well-established relationships with manufacturers worldwide, we have made a precise science out of locating fine materials, crafting beautiful products, and delivering them container-direct in a predictable timeframe – at prices no one in the US can touch.

Do you have a store?
360 Furniture At Work does not operate a store but has done business through dealer relationships and online since 2001. Our direct relationship with a wide variety of manufacturers allows us to offer a broader selection than you will typically find in brick-and-mortar stores.

Where are you located?
We are headquartered in San Jose, CA.

360 Furniture At Work
2025 Gateway Place Suite 285
San Jose, CA. 95110
Phone:866.921.3449
Fax: 1.408.201.9628

What are your phone hours?
Sales and Product Inquiries:
Monday-Friday 8:00 am-5:00 pm (Pacific)
Customer Service Hours:
Monday-Friday 8:00 am-5:00 pm (Pacific)

Does your company have paper catalogs or brochures?
We have product sheets that we’re happy to send you today, or you can download them from the list on the right side of this page.

How do I place an order with 360 Furniture At Work?
Please call us during regular business hours. You are also welcome to mail or fax your order to us.

360 Furniture At Work
2025 Gateway Place Suite 285
San Jose, CA. 95110
Phone:866.921.3449
Fax: 1.408.201.9628

How is my personal information protected? What is your privacy policy?
360 Furniture At Work is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. 360 Furniture At Work does NOT rent or sell email addresses or phone numbers.

How do I check the status of my order or track my order?
There are two ways to check your order status:
Email us at info@360furnitureatwork.com
Call us at 866.921.3449

What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards, plus all Government credit cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.

Is sales tax collected in my state?
Because we sell exclusively to licensed resellers/retailers, we do not collect sales tax

What discounts are available?
360 Furniture At Work discounts off the manufacturer's list price by up to 60%. For most products on this Web site, the greater the quantity of the item purchased, the deeper the discount. Discounts are also available on delivery charges, depending on where you want your shipment delivered. Call our representatives at 1.866.921.3449 for more information.

Where do you ship?
Currently we deliver to all 50 U.S. States and the District of Columbia. Additional delivery charges will be applied on shipments to Alaska and Hawaii. For shipping destinations outside of the Continental U.S., we will contact you within 2 business days after you place your order to determine the best method of shipment and to finalize your delivery cost. Please call us at 866.921.3449 for information on these delivery rates or for assistance with shipping to an international address. We don't deliver to P.O. boxes at this time.

When will my order ship?
In-Stock Products ship within 48 hours. Any other products will ship according to dates agreed upon with your 360 Furniture At Work sales representative.

What is your warranty/guarantee policy?
Our warranty policy is posted on the site. If you have any questions about your warranty, please call us at 866.921.3449 for details. Guarantees do not apply to color matching. If there is a question, please request free color samples prior to placing your order.

What if something is wrong with the furniture (damaged/missing part)?
We carry quality brands and work to ensure that your new furniture is delivered in perfect condition. If you need service on furniture, contact us at 866.921.3449 or email us for service, product inquiries, billing inquiries, or product quotations.

Who do I contact about billing questions?
Please call 866.921.3449 or email us and a Customer Service representative will be able to assist you.